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FAQ

Contest Guidelines

Contest Rules

G2D2Brandings Giveaway Rules

The Giveaway will begin on July 4th 2016 and continue through August 21st 2016. There are four ways to enter the giveaway and only one winner (so the more entries the better your chances for winning). Odds of winning are based on the total number of entries. No Purchase is necessary to enter the giveaway.

Grand Prize:

1) New Toshiba - 55" Class (54.6" Diag.) - LED - 1080p - HDTV - Black

Model: 55L310U

2) 2 Year Geek Squad Protection on Product Above

3) Lunch for the office up to a $75.00 value.

All prizes are to be shared among the office as it would not be fair, or in the spirit of the giveaway that one person wins the T.V. If for some reason the winning company does not wish to receive the T.V. a donation equal to the purchase price of the T.V. will be made to the verified charity of their choice.

Ways to Enter:

1) Sign up for our pricing updates: By signing up for our weekly email updates you will be informed of updated pricing, new products, blow out deals, and a variety of other promotional product information. Signing up is allowed by multiple persons within one company; however, each company will receive a total of 1 entry for signing up regardless of the total number of people that sign up within the company.

2) Request a quote: By requesting a quote(s) your company will receive 1 total entry regardless of the total number of quotes received during this giveaways timeframe of July 4th 2016 and continue through August 21st 2016. This allows G2D2Branding to not be overwhelmed with fake quotes used as a means only to procure an extra entry into the giveaway.

3) Place and Complete an Order: These entries are contingent on an order being placed, paid for in full, and delivered before the completion of the contest date of August 21st 2016. For each order completed during this time the company will receive 3 entries into the contest, there is no limit to how many entries can be accrued by completing an order.

4) Write a Qualified review of your experience with us: By completing a review of our company on ASI, after final processing of an order, your company will receive 1 entry into the giveaway. Your company may only receive 1 entry per completed review per order.

 

Drawing: All entries will be added up and placed on individual tickets equaling 1 per qualified entry. Once all tickets have been placed into the tumbler and given a spin we will draw 1 name from the tumbler. This contestant will be given 1 week to respond with their decision on the T.V. or an equal dollar value amount, charitable donation made on their behalf. If no decision is made within that time frame, the T.V. will be scheduled for delivery to the winning company’s office.

Order Process

Overview of the Ordering Process

Once you place your order, you will receive an e-mail confirmation with your Quote Request Number. If you have artwork you would like us to use or need help choosing between two options simply send in your quote request and, shortly thereafter, we will contact you to gather the needed information. During normal business hours you’ll receive an email from your assigned Customer Specialist who will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates, and review your artwork, following your order to completion.

Once all of the details have been organized, the next thing you’ll receive is your Purchase Order with your ‘e-proof’ link showing your artwork on a mockup of the item(s) you’re purchasing. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements. Once you have approved the art you’ll see an order confirmation with all of the relevant order information.

Following your approval, a deposit for the project is collected (deposit size is dependent on order size and total). Once this deposit has been secured, production of your order will begin followed by an inspection and the safe packaging of your products. You will be informed of your orders completion, at this time the product will ship and final payment will be processed. Shortly thereafter your product will arrive ready to hand out and use.

Remember, nothing goes into production without your approval!

 

Process for selecting Products

Select Your Promotional Product
We offer more than a 100 Promotional Products to directly choose from on our site; along with an unlimited number of options based on our ability to create custom molds for both USB’s and Power Banks. Simply browse our selection and follow the steps below to complete your Quote Request.
 
Select the Accessories Needed for Your Product
We have a wide range of accessories for each product we carry, including lanyards, wrist loops, key chains, and other options. The lanyards can be branded just please let us know if this is an area of interest to you. Click on ‘Packaging & Accessories’ for more information and specifications.
 
Select the packaging for your branded Product
We have a wide range of packaging options for your Branded Project. These packaging option can be customized, please let us know if you are interested in these possibilities, while there is an extra charge it worth it for the “WOW FACTOR” that you will receive while handing these out. Click on ‘Packaging & Accessories’ for more information and specifications on the packaging options, but be sure to call or email your Customer Specialist for customized packaging options.
 
Select the extra services for your branded Product
We provide a range of extra services including logo printing options, Pantone® color matched shells and data preloading for your branded USB flash drive. Click on ‘Data Upload Services’ for more information.
 
Submit your logo artwork for your branded Product
We do not need your artwork to prepare a Quote Request Form, we just need some simple information and number of colors in your design and what style of imprintation you will need. If you agree to proceed we will need your company logo and any additional text you would like us to add to your project.
 
Requesting a quote for a branded Product
Once you have browsed through our website and have an idea of which products and services you are interested in you can proceed to fill out a Quote Request Form. After we receive the Quote Request Form we will acquire the needed artwork to provide a detailed Purchase Order and virtual proof of your selected product, this usually takes 24 hours after receiving your artwork.
 
Confirming your order
After we provide a virtual proof and Purchase Order you have 2 business day to sign off for production, this is due to weekly price variances as a measure to help keep your cost low. If you have requested ‘Data Loading Services’ onto your branded USB flash drive we shall provide a screen grab of the content for your review, or if you require a working sample can be produced (this will delay the in hands date however). After you receive the virtual proof and you sign off on the Purchase Order we shall send you an Order Confirmation Form to sign, fill out, and email back. It‘s as easy as that!
 
Delivery
All of our products are inspected by our quality control staff in our factory. After we are satisfied that everything is in proper order we will ship your order to you by the most cost effective means between one of our carriers Fedex /DHL/UPS . All products must be signed for upon delivery at the final destination.

Imprintation Methods

Imprintation Options

Selecting Your Imprinting Options

Let us know what type of printing you would like on your branded product. Read below for further information on our imprinting options.

Imprint Areas

When you browse through our products you will able to see the products dimensions clearly stated within the product description field. These dimensions are rough guides only to give you an indication of how much space you have to work with.

The branding methods we use are determined by the product type and material. Below is a quick insight into each branding method so you can see how to represent your logo and company image in the best light.

Screen Printing- Our most popular option that works on almost all of our products

Screen printing is also known as silk-screening. This is a printing technique that creates a sharp-edged image using a stencil and a porous fabric. Areas of the screen are covered with a non-permeable stencil of the image to be printed. When printing multi-color logos, a new stencil is made for each color and the different colors printed separately. Screen printing is most suitable for logos with 1-4 colors that have no shading or color gradation. Before printing, inks are custom mixed to the match the Pantone ® color references. If you do not know your Pantone ® color please select from their ‘Reference Guide’ as it will make the quotation process easier.

Full Color Photo Printing- Required for gradient, color blended, & shadow color graphics

Works with most products as logos can be reproduced in full color by combining 4 colors known as CMYK in varying amounts. Our factory uses this technique in combination with a polyurethane film to give your logo a very durable finish which is highly resistant to scratches and bumps. Full color printing is the best choice for logos with many colors or those containing shading and gradation. Our factory has an in-house print department to ensure your logo is tested before going into production, helping to maintain the highest standards. This process is best suited for light colored products (white, silver, gray…), another benefit is that there are not per color cost instead there are flat fees associated.

Laser Engraved- Works on metal and wood surfaces only and our longest lasting option

Laser engraving gives a very precise and clean finish. Engraving is not a color process like printing – your logo is transferred to the product by ‘etching’ the product with a laser. Using a computer, the position and movement of the laser can be accurately controlled to achieve the desired effect. Logos with sharp well defined borders tend to work best. Our factory has an in-house laser engraving department to ensure your logo is engraved to the highest standards, however different metals yield different results when engraved.

Hot Stamping / Debossing- Works with leather and wood surfaces only

Hot Stamping / Debossing is dry printing method in which a heated die is used to apply graphics to a specified area of the product. Hot stamping is a process in which an engraved image is placed on the hot stamping die, heated then forced down against the leather or wooden flash drive covering. There is no color change to the product surface, alternately this produces an impression of the graphic on the product for the recipients to cherish.

Dome Stickers- An Excellent Alternative to Printing

A dome sticker is color print decal protected under a raised resin dome. We only use high quality, professionally produced dome stickers. We can produce the decals in any shape (so they fit neatly onto the memory sticks) and we can print complex logo’s including graduated tones that typically can’t be printed directly onto a memory stick. The layer of resin applied to the sticker helps prevent wear and tear and significantly reduces the usual scratching and erosion of logo’s that can occur on printed USB sticks. The lead time for dome stickers is just a couple of days and if you are looking to print multiple colors then the dome sticker option typically works out cheaper than spot printing directly onto the USB flash drive.

How can I request a specific PMS color for my imprint?

Just contact your Customer Specialist. In some cases, there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your Customer Specialist will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section on the Quote Request Form, or just let your representative know (you’ll get an e-mail from them shortly after you place your order!). If you would like you can always check out the Pantone ® color reference guide and know which color you need, this will help speed up the process of getting your branded product to your customers.

Artwork

Artwork Notes & Questions

Artwork Types and Files?

In order to get the highest print quality on your USB flash drives please submit your artwork in Adobe Illustrator (.ai) .eps ; CorelDRAW (cdr); or PDF vector graphic files. We also need your Pantone® color references to ensure we get an exact color match for you.
 
Trademarks?
If you have supplied artwork to imprint on your product(s), you are warranting that you have the unrestricted right and authority to use and distribute the artwork.
 
What kind of artwork can I send? And, what if I don’t have artwork?
Send us what artwork you have available and our art team will try help to create exactly what you need. Don’t have art? Just tell your Customer Specialist what you’re thinking of, and we will see how we can assist you.
 
Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!
 
Where do I send my artwork?
Once we receive your Quote Request one of our Customer Specialist will contact you regarding your order and at that time your artwork will be directed to your Customer Specialist e-mail.
 
Can I specify a PMS color for my imprint?
Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your Customer Specialist will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section on the Quote Request Form, or just let your representative know (you’ll get an e-mail from them shortly after you place your order!).
 
Notes about our site
The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.
Artwork Submission Preferences

Please refer to the instructions below. The following guidelines for art submission will help ensure you get the BEST quality design reproduction. These are just guidelines to streamline the process, we are able to work with most images, programs, and file structures. Contact your Customer Specialist if you have any issues or questions.

  • Multi-color graphics imported/placed into Illustrator and converted to an EPS such as a multi-color .tif or .jpg file can cause issuesIf you cannot click and select different components of the design from inside an art program like Adobe Illustrator there is likely an issue with the artwork.
  • Four color process CMYK designs can be sent using Photoshop. If you can set up the file so that each individual color is a separate channel/layer that can be output separately as a spot color. (this process is used for gradients and full-color wraps)
  • The design should be color separated. Since printers need to output each color of your design separately, each component of the design should be set up as a separate color layer. You can test this by printing out each color plate as a separate color separation. If you cannot print each color component on a separate sheet of paper, there is likely a issue with this format of the design.
  • Design resolution should be 300 dpi (dots per inch) or higherImages coming from webpages are usually not of high enough resolution to be effectively printable for promotional designs.
  • EPS Vector Files created in Adobe Illustrator are preferred. The file should be an 'EPS Vector Graphic' with the file extension '.eps' at the end. Adobe Illustrator, CorelDraw, FreeHand and similar programs are capable of saving in this format
  • All text/fonts in the design should be converted to outlines. This is critical. To convert all fonts to outlines in Adobe Illustrator:
    • Highlight your whole design including all fonts/words.
    • From the 'Type' menu, select 'Create Outlines,' then resave your artwork. 
  • Always save your art in the current version of the art program you are using and in at least TWO previous versions of the program. By saving the art in previous versions, it is more likely to be useable by us and or our factory. In order to do this in Illustrator:
    • Go to the 'File' menu
    • Select the 'Export' command
    • In the 'Save as Type' drop down box, select 'Illustrator Legacy EPS'
    • Select the version of illustrator you want to save the file in

Product Customization

Can I Make A Customized Promotional Product?

Product Customization
Our factory has the ability to reproduce your specific design on a variety of projects from rubber 3D USB flash drives to 3D Power Banks. The customization process will have a 3D design ready for your approval within 2-3 business days. Circumstances for the entire process from start to delivery date usually takes about 15-17 business days.
Process for making custom products: total time from start to delivery is usually 15-17 days, depending on order size.
 
Creative Idea
Contact Your Customer Specialist and send us an image of your logo or creative idea.
 
3D sketch
Our factory will prepare a 3D design Quote Request that allows for modifications or your direct approval. Your Quote Request will include all relevant information such as images of the Front side, Back side, Logo, Product dimensions, Cost, and any other specifications you have made.
 
Modification
Our factory modifies the 3D design according your specifications. Afterwards, a Sales Order is sent for approval.
 
Final Sketch
After the Sales Order approval our factory will start the mold making process and prepare the samples.
 
Confirm the Sample
Factory will send pictures or upon request ship samples to you for final approval; shipping a sample can delay the in hands date since approval for production is delayed until the item is received. unsatisfied they will modify the original and make appropriate changes to the Sales Order and provide a new sample, image or shipped, for verification.
 
Mass Production
Once the sample and Sales Orders are approved our factory will arrange for production and ship the merchandise after final inspection, shortly after your order will reach its destination.
 

Color Matching

Color Matching Options

Custom Colors: Many of our products can be customized in any color to match your specifications. Use the Pantone Matching System Color Chart to assist in your color selection. Pick colors for your logo or color the entire drive!

Can I specify a PMS color for my imprint?

Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your Customer Specialist will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section on the Quote Request Form, or just let your representative know (you’ll get an e-mail from them shortly after you place your order!).

Pantone® Color Matching

Should you require a precise color to match your brand guidelines not covered by our standard color range we can match the plastic casing, almost, exactly to any Pantone® color you specify in addition to printing your logo on the product. There is the standard minimum order quantity for Pantone® color matched shells.

  • There is an additional setup charge for this service. 
  • Similar to Standard lead time for this service. (Usually 10-14 Days)
  • Only Pantone® color references will be accepted to reference colors (CMYK references cannot be used, these are used in Full color wraps). 
  • If you order a product with a translucent shell, the color of the product may appear to change depending on the lighting conditions.

Payment Questions

Payment Forms & Questions

What type of payments do you accept?
We accept payment through PAYPAL, T/T, and all major credit cards.

Billing Address for Credit Cards: 
The billing address is the address where the credit card statement is mailed, not necessarily the same as the shipping address, where you would like the products delivered. The billing address must match the statement address for the credit card used for security purposes. Errors in the billing address will delay the shipping and delivery of your order and may incur additional fees to correct.
*To protect you and your credit card information, the billing information you provide will be verified with your credit card company. If there are any discrepancies, your order will be placed on hold until we receive a valid billing address for your order.

When do you charge my credit card? Do you require pre-payment?
We ‘authorize’ your card once your order is ready to go into production and collect a deposit, but we do not collect the full amount of funds until your order ships.

What are set up charges?
Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again!

If I reorder an item will I pay set-up charges again?
No! If you place an exact reorder (same art and item) you aren’t charged a set-up charge again. This helps save you time and money to get the products you loved back in a hurry.

What if I receive more or less than I ordered?
Typically in our industry you are charged for any ‘overruns’ – we don’t! We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

Shipping

Shipping & Delivery Questions

How fast will I get my order?
Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you’ve approved your artwork. Shipping is generally 2-day international air and is shipped upon approval of final payment. If you need an item faster than the production time shown or if you have any questions, Contact Us – we love a challenge and would be happy to help!

Can I split my order and ship to multiple locations?
Sure! Just let your Customer Specialist know. Extra shipping charges will apply.

Can I ship on my own shipping account?
We currently do not offer this as a shipping option. If this is an issue let your Customer Specialist know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to work through the issue with you.

USB FAQ

USB General Information

What are the available sizes for your USB Flash Drives?
We offer following sizes: 128MB , 256MB, 512MB, 1GB, 2GB, 4GB, 8GB, 16GB and 32GB.
 
What is the difference between USB 1.1 and USB 2.0:
The main difference between 2.0 and the previous standard of 1.1 is that the 2.0 USB flash drives are faster. USB 2.0 averages a data rate of 480 Mbps (megabits per second) while USB 1.1 only hits 12 Mbps, which make 2.0 about 40 times faster. All new flash drives should be USB 2.0.

 
What type of printing do you offer?
We offer a wide range of printing options for our USB flash drives, such as silk screen printing, full color printing; Laser engraved, Embossed etc. click on ‘Services – Logo Imprinting Options’ for more detailed information.

 
Will the Autorun files I have pre-loaded onto the USB flash drives work on all PC’s?
No, Autorun will not work with Mac systems but will work on Windows 2000 / XP / SP3 and Windows Vista and 7 but with a warning to the user. Please note – some corporate networks restrict the use of Autorun.

 
What is the usual delivery time for any order I place?
We are normally able to deliver your order within 14 business days from receipt of a purchase order and artwork.

 
Do you offer rush service?
Yes, we do offer rush service on some popular products. Please contact your Customer Specialist for more information.

 
How will G2D2Branding ship my USB flash drives to me?
We ship via standard couriers such as Fedex, DHL, UPS, All shipments are fully insured must be signed for on delivery.

 
What is the minimum order quantity?
Depending on the model number we will accept orders of 25 or 50 pieces but to achieve economies of scale and save you money, orders are normally 100 pieces or more.
 
What is the minimum order for printing our logo on the lanyards?
Logo printed lanyards are available from 100 pieces, this process carries its own separate and additional cost.

 
Do you offer any warranty on the USB flash drives you supply?
All of our USB memory sticks are quality checked at our office in factory before being shipped to you but in the event of any failure we do offer a one-year warranty on all our products.

 
Will your USB Memory sticks work with any computer?
All of the USB flash drives that we supply are based on the current USB standards and will work on all PCs and Macs running Windows ME or later or Mac OS 8.6 or later. (USB drivers are also available for Windows 98, Windows 98 SE and Windows NT)
 
Will I see a proof before my order goes into production?
Yes! Unless it is an exact reorder, you always see an ‘e-proof’ of your item attached to your Sales Order which must be approved by you before we proceed!
 
Above we have outlined some steps to help you order your promotional USB flash drives. However, we have experienced account managers waiting to take your call if you would rather discuss this you can Contact Us by email or directly contact your Customer Specialist.

Data Services

Data Services Questions

Does data preloading work with both Mac and Windows computers?
Yes, basic data loading is a usable option for both Mac and Windows computers as long as the files you put on the drive work on both operating systems.
 
USB Flash Available Real Memory 
All real memory are above 90% its memory, the other percentage is used to run the system files.
 
How to get your data to us?
You can send data to your Customer Specialist via, Email, FTP link, or Google Drive.
 
What format should the data be in?
If you are sending the data by email, FTP or providing a download link, then the data should be sent as one .zip folder. Upon receipt, we will unzip the folder and add the contents onto each flash drive. This way the data will retain the exact folder structure you intended. If you are sending the data by post on a CD, DVD or flash drive then there is no need to zip the data.
Data Services Posibilities

  • Product catalogues
  • PowerPoint presentations
  • PDF brochures
  • Pictures
  • Software
  • Company websites
  • Videos
  • Electronic Vouchers
Types Of Data Upload Services

Information Preloading
Whether it is to supply important data to your clients or just to reinforce your company message, pre-loading your custom USB flash drives with data is an excellent idea. We can pre-load presentations, product catalogues or any other promotional materials you desire.
 
File Lock- Non Erasable Content
If you want to protect your data from deletion by the final user, then you require the file lock feature on the USB flash drive. This special feature combines the flexibility of a standard USB flash drive with the read-only feature of a CD-ROM. When you insert the USB flash drive into your USB port, two drive icons will appear: one is for the read-only zone and the other for a standard rewritable drive. There is the possibility of ‘hard-coding’ data to the read-only area while still giving users the ability to use the rewriteable area as a regular USB flash drive at a small cost.
 
Volume Label
The ‘volume label’ is the name assigned to the USB flash drive when the disk is first formatted. We can customize this name on your request up to a maximum of eleven characters. The flash drive appears with this name when plugged into a computer: a small but noticeable touch.
 
Autorun Function- Please be advised that some company security systems block autorun.
** Custom USB Flash Drives can support a function known as ‘Autorun’. This feature allows your preloaded data, such as a presentation, to launch automatically when the user plugs the custom flash drive it into a computer. If you would like your flash drives to support Autorun, please inform us, as the drives must be formatted by the factory as ‘Local Disk’ rather than the usual ‘Removal Storage’ format.
 
Why use Autorun?
When using Custom USB Flash Drives as a marketing tool to distribute your company presentation, consider using Autorun to ensure the most important document loads instantly when your customer plugs in the flash drive. Some companies like to Autorun a Flash or HTML menu to structure navigation of documents stored on the flash drive.
Please note however that the latest computer operating systems have reduced their support for Autorun to tighten security. As flash drives have become more common over the years, the large majority of users can easily find a presentation on a flash drive without the need for it to autorun.
Please Note: Some companies prevent flash drives from Autorun on company computers by making changes to each computer’s registry or network environment as a security precaution. However, our experience is that this is quite rare.

General Questions

More Questions Answered

Do you provide Custom Packaging options also?
If you're considering buying branded USB flash drives, then it is worth giving some thought to how you want to present these to your customers/clients. If you really want to up the ante, then you should take a look at our Packaging Options.
We can typically supply and print selected packaging and accessory solutions along with your USB Flash Drive order. Please call for more details
 
Can you do RUSH orders?
While RUSH orders are not always available with all of our products we do our best to meet your needs. If you need printed USB flash drives and are up against a tight deadline, we can help. Providing you have your artwork ready to go, you can confirm an order and you can turnaround a proof approval quickly then we can supply printed flash drives in just 7 days. Yes, that's printed flash drives in your hands with your logo on in as little as 7 days*. This does depend on the difficulty of the imprintation method, size of the order and the in stock availability of your selected item.
Difficult to believe but not only is it possible but it's something we have done time and time again to help customers who are in a bind.
 
Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist you.
 
Can I order in quantities smaller or larger than those shown?
Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call  1-888-330-8033 as additional discounts are available. Remember, you can use our patent-pending ‘Glide’ technology to order ‘in-between’ quantities – so you can order exactly how many you need and save money too!
 
Do you carry products that are not listed on your web site?
YES! We have thousands of products that are not listed on our web site. Please don’t hesitate to contact us for any assistance in finding a specific product not listed on our site.  We can also help you create a custom product for your promotion.
 
Can I see a sample?
Yes! We’re happy to send you a sample of an item(s) you’re considering. We send the samples free of charge and in most cases they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don’t usually find the need to!).